What can the EAP help me with?

EAP is a support service that can help you and your dependents solve a wide range of problems and challenges in your lives including:

  • Stress, anxiety, and depression
  • Personal and emotional difficulties
  • Marital and relationship difficulties
  • Mental health issues
  • Communication issues
  • Workplace challenges
  • And much more

Contact your HR to learn more about your EAP.

How can I access the EAP?

The EAP is available 24/7 by phone, web, or mobile app. Every access is confidential and voluntary. The EAP offers a full suite of tools and resources that you and your dependents can use to improve your lives:

Is the EAP confidential?

Information relating to your participation in the EAP is strictly confidential. No information will be shared with anyone without informed, voluntary and written consent. We are bound by the highest international standards of confidentiality and privacy.

Do I have to pay to use the EAP?

There is no cost to you for taking advantage of the EAP service, as these costs have been paid for by your employer.

Can my dependents use the EAP too?

Our EAP supports you and your dependents to efficiently manage work, health, and life challenges. Contact your HR to learn more about your EAP.

Can I call EAP anytime of the day?

The EAP Care Access Centre can be contacted toll-free, 24 hours per day, 7 days per week so that you can access support when you want it. Please refer to your programme material for the Care Access Centre phone number of your country or contact your HR to learn more.